Home Energy Saver discounts Landlord Privacy Collection Notice 
Creditex Pty Ltd (ACN 105 513 040) (Creditex) administers the Home Energy Saver discounts (Program) on behalf of the NSW Department of Climate Change, Energy, the Environment and Water (DCCEEW). 

A tenant applying in relation to a rented property has provided us with your name and contact details and identified you as the landlord/property owner. We collected those limited details because we may not otherwise know who owns the property or how to contact the owner, and the application cannot proceed without the required owner involvement and approvals. No consent or approval to the proposed works is assumed from the tenant providing your details. 

We may collect further information directly from you, including information about ownership or authority, consents and approvals, payment or finance arrangements, communications with us, and assessment, installation or completion matters. We use this information to administer the tenant’s application, verify ownership or authority, obtain and manage approvals, arrange assessment and installation, manage payments or finance where applicable, and meet Program audit, compliance and reporting requirements. 

We may disclose relevant information to DCCEEW, Approved Providers and installers, verification, payment, finance and other organisations involved in administering the Program. Limited payment or accounting information may be processed in the United States or Ireland. 

Providing information is generally voluntary. However, if you do not provide information reasonably required to verify ownership, authority or consent, or to arrange payment and installation, the tenant’s application may be unable to proceed. 

Our Home Energy Saver discounts Privacy Policy explains how personal information is protected and retained and how you may request access or correction or make a privacy complaint. Contact Creditex at support@hes.creditex.com.au.