Legal centre

Legal documents

Our Home Energy Saver discounts policies, terms and notices.

Privacy Policy

Privacy Policy

How we collect, use, store and protect your personal information.

Customer Privacy Collection Notice

Customer Privacy Collection Notice

What personal information we gather at the point of collection and why.

Complaints

How to raise a concern and the process we follow to resolve it.

Accessibility

Accessibility

Our commitment to accessible services and how to request assistance.

Cookie Policy

The cookies we use and how to manage them.