Privacy Policy

Any information we collect in relation to our customers is kept strictly secured. We take the greatest care when collecting, storing and using personal data. The following is our Privacy policy. This will be available at all times, displayed on our website and provided upon request.

Creditex is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We take the greatest care when collecting, storing and using your personal data in order to justify your confidence in our services.


    We use this data to manage and process your energy savings, provide you with up-to-date product, industry and company information (if applicable) and to optimise your experience with us. Creditex may use cookies on our website to allow you to login to your account. Cookies may be sent to your computer from Creditex but only last while you’re browsing on our website. We do not store persistent cookies on your computer.


    We collect data from you when:

    You nominate Creditex to create energy savings certificates from the NSW Energy Savings Scheme
    You assign your rights of energy savings to Creditex under the Victorian Energy Upgrades.
    You use any of our related services, such as subscribing to our email communications;
    You browse our products and services or otherwise interact with our website;
    You accept our cookies and other tracking technologies on your device;
    You install one of our products;
    You interact with our customer support team or other representatives, for example, via emails, telephone calls, letters, or face-to-face meetings;
    You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media platforms;
    Our third-party analytics and other service providers, business or commercial partners provide your data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or You voluntarily submit your data to us for any reason.

    The security of your information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies.


    When you open an Creditex trade account, we may collect data from you. Examples of the types of data we may collect includes your name, contact details, mailing and delivery addresses, email address, your shopping or browsing behaviours and any other personally identifiable information that you have provided to us. Data may also include network and device data such as IP address and device or advertising identifiers and information we obtain using cookies or other tracking technologies as well as energy product and consumption data.


    We may pass your data to:

    The Creditex customer support/Compliance team. Their access is subject to strict controls and procedures;
    Payment processors, who process your payment on the website;
    Logistics providers, such as courier companies, which will deliver your order to you; or
    Service providers and other related entities who provide services to us, such as marketing optimisation, information technology, telecommunications, customer analysis or tracking, security or other relevant services which requires that entity’s collection, use or disclosure of your data.
    You acknowledge and agree that, should we sell, merge or otherwise change control of our business, our company or the website to a third-party we shall be permitted to disclose the data and other information that we have collected from you to the third-party, without giving notice or seeking prior consent from you.

    We reserve the right to disclose your data, as required by law, when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

    If you would like to access or update any of your data, please call 02 94666071.


    When you provide us with your email address or mobile phone number on our webpages, you may opt in to electronic communications in respect of news, promotions, left in cart reminders and updates on the status of your orders, invoices or returns. Your consent to the receipt of certain communications may be implied from the use of certain functional aspects of our service. If you would like to update your communication preferences, please call 02 94666071.


    We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.